38 Station Road, Aldershot, Hampshire. GU11 1HT Tel: 01252 322668 - Fax: 01252 319963
 
 
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Contractors To HM Government

Returns Policy

All purchases are covered by our Guarantee of Quality which entitles you to return any purchases that you are not completely satisfied with. This does not affect your statutory rights.

Should you, for any reason, wish to return any product(s), in the first instance you should contact us by telephone, fax or email.

  1. All returns must have a valid Return Merchandise Authorisation number (RMA). All returns must be received within 14 days of the RMA issue date (28 days for BFPO orders). It may take between 7 and 10 days to process your return, but we will do our best to reduce this time.
  2. Returned items must be in original packaging, with all original boxes, packing materials, manuals, blank warranty cards, all other accessories however small, and any documentation provided by the manufacturer.
  3. RMA's are issued for specific products only. Please do not send other items not covered by the RMA.
  4. We strongly recommend the package you are returning is fully insured. We suggest you use a service that can provide 'proof of delivery'. Henry Du Bora will not be liable for items lost or damaged in transit.
  5. All shipping back to Henry Du Bora is paid for by the customer. Please ensure the return has your RMA number clearly marked on the outside of the package next to our address.
  6. Any RMA product returned found to be modified, altered, tampered with or not to be defective (eg shrunk berets) will incur a £20 +VAT administration charge plus return shipping costs. This will be charged to the credit or debit card used on your order and must be paid before the product is returned to you.
  7. Any returned packages that do not clearly display a valid RMA number will be refused, as will packages received over 14 days from RMA issue date (28 days for BFPO orders).
  8. Most Non-Clearance products items may only be returned within 28 days of your product’s shipping date. After 28 days, all returns must be returned to the manufacturer. Henry Du Bora may, at it's complete discretion accept returns after 28 days of your product’s shipping date, but never after 12 months.
  9. Should you wish us to take back an unused product complete with undamaged original packaging, a 15% restocking fee will apply.

 

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